Day Shift Customer Service Representative (Voice & Non-Voice) - Bali, Indonesia

Join Probe CX as a Day Shift Customer Service Representative in the vibrant heart of Bali! We’re expanding our dynamic team and seeking passionate professionals to deliver exceptional support to our global clients. This role offers a mix of voice and non-voice interactions, providing you with a versatile and engaging customer service experience. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll be part of a team that thrives in a lively and diverse environment. If you’re ready to make a difference in the world of customer service, we want to hear from you!

As a Day Shift Customer Service Representative at Probe CX, you’ll be the voice and face of our company, ensuring our clients receive the highest level of support. You’ll handle a variety of customer inquiries, from voice calls to live chats, emails, and social media interactions. Our team is dedicated to providing top-notch service, and we’re looking for someone who shares our passion for excellence. With a mix of voice and non-voice interactions, you’ll gain a well-rounded understanding of customer service, enhancing your skills and knowledge in a dynamic setting.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via phone, email, live chat, and social media.
• Provide excellent customer service, ensuring client satisfaction and resolving issues promptly.
• Assist in maintaining and updating customer records and databases using CRM tools like Salesforce or Zendesk.
• Collaborate with the team to improve customer service processes and protocols.
• Monitor and report on customer service metrics to identify areas for improvement.
• Participate in training sessions to enhance your skills and stay updated on industry best practices.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Work collaboratively with cross-functional teams to deliver exceptional customer experiences.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in a call center or similar environment.
• Proficient in using CRM software such as Salesforce, Zendesk, or similar.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to think critically.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with customer service best practices and industry standards.
• Bachelor’s degree in Business Administration, Communications, or a related field (preferred but not required).
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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