Front Office Associate

Join a vibrant community where hospitality meets excellence! As a Front Office Associate in the heart of Kuta Utara, Bali, you'll be the first point of contact for guests, ensuring their experience is seamless and memorable. This role is perfect for individuals who thrive in dynamic environments and are passionate about delivering exceptional service.

At Private Advertiser, we pride ourselves on creating unforgettable guest experiences. As a Front Office Associate, you'll handle check-ins, check-outs, and manage reservations using our in-house PMS (Property Management System). Your day-to-day responsibilities will include greeting guests, assisting with room assignments, and resolving any issues that may arise. This is an opportunity to grow within a supportive team, with potential for advancement to more senior roles.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and professional welcome.
• Manage check-ins and check-outs efficiently, utilizing our in-house PMS.
• Handle reservations and bookings, coordinating with the reservations team to ensure accuracy.
• Provide exceptional customer service, addressing guest inquiries and concerns promptly.
• Assist with room assignments, ensuring guests receive the room type they requested.
• Coordinate with housekeeping and other departments to ensure guest rooms are ready for check-in.
• Maintain accurate records of guest information and transactions.
• Promote our hotel's amenities and services to enhance the guest experience.

🎓 Kualifikasi & Syarat

• Minimum 1-2 years of experience in a front office or hospitality role.
• Fluent in English and Indonesian, with excellent communication skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in using PMS software, such as Opera or Guestline.
• Customer service orientation with a focus on delivering exceptional guest experiences.
• Ability to work well under pressure and in a fast-paced environment.
• Valid ID and the ability to work in Bali, including compliance with local labor laws.
• Enthusiasm for working in a vibrant, tourist-friendly community.

🛠️ Keahlian

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